MELILEA selalu mencari orang-orang yang berambisi dan rajin dengan penuh semangat mengembangkan diri untuk menjadi profesional, berpengalaman global, dan berkeinginan untuk memberikan kemajuan yang signifikan dalam kesehatandan kesejahteraan bagi banyak orang. Jika Anda tertarik untuk bergabung di perusahaan kami yang dinamis, suportif, dan beretika, kami tunggu Anda. Pertimbangkan karier Anda bersama MELILEA International.


Sales Manager (Based in Surabaya)

Job Description

REQUIREMENT :

  1. Female
  2. Age 30 – 40 Years Old
  3. Candidate must possess at least Bachelor’s Degree in any field.
  4. At least 2 Year(s) of working experience in the related field is required for this position.
  5. Experienced as Sales Supervisor preferred  FMCG
  6. Domicile : Jakarta
PRIMARY RESPONSIBILITIES

  1. Implementing marketing strategies; analyzing trends and results.
  2. Implements sales programs by developing field sales action plans.
  3. Maintains sales volume,  selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
  4. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
SKILLS AND QUALIFICATIONS

  • Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships

 

Sales Manager (Based in Jakarta)

Job Description

REQUIREMENT :

  1. Female
  2. Age 30 – 40 Years Old
  3. Candidate must possess at least Bachelor’s Degree in any field.
  4. At least 2 Year(s) of working experience in the related field is required for this position.
  5. Experienced as Sales Supervisor preferred  FMCG
  6. Domicile : Jakarta
PRIMARY RESPONSIBILITIES

  1. Implementing marketing strategies; analyzing trends and results.
  2. Implements sales programs by developing field sales action plans.
  3. Maintains sales volume,  selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
  4. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
SKILLS AND QUALIFICATIONS

  • Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships

 

Sales Executive (Based in Jakarta)

Job Description

REQUIREMENT :

  1. Female
  2. Age 30 – 40 Years Old
  3. Candidate must possess at least Diploma, Bachelor’s Degree in any field.
  4. At least 2 Year(s) of working experience in the related field is required for this position.
  5. Experienced as Sales Supervisor preferred  FMCG
  6. Preferably Supervisor/Coordinator specialized in Sales – Retail/General or equivalent.
PRIMARY RESPONSIBILITIES

  1. Daily activity to visit store and dealer.
  2. Present product  informational materials, product  promoting.
  3. Combine customer service and listening skills with marketing knowledge to persuade people to buy a product.
  4. Spend most of their time initiating contact with the public and often must walk through neighborhoods, school campuses, or shopping malls to connect with people in their target markets.
SKILLS AND QUALIFICATIONS

  •  Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets

 

Sales Promotion Girl (Based in Jakarta)

Job Description

REQUIREMENT

  1. Max 25 years old
  2. Candidate must possess at least High School
  3. Communicative
  4. Willing to work with shift system
  5. Minimum 1 year experienced in consumer goods
  6. Friendly, honest, dilligent and responsible
PRIMARY RESPONSIBILITIESSelling and promoting products

 

Human Resource Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARY

    Ensure with the administration of the day-to-day operations of the human resources functions and duties.
PRIMARY RESPONSIBILITIES

  1. To handle payroll for every month.
  2. Maintaining employee files and HR filing systems.
  3. To assign head hunters for recruitment eg: Jobstreet, JobDB or other.
  4. To arrangement interviews for recruitment.
  5. To conduct employee orientation for the new employee.
  6. To record employee’s activity eg: overtime claim, punctuality, leave application.
  7. To ensure the daily HR operation matters are running smoothly.
  8. Provide HR advice and assistance to staff through induction, written correspondence and verbal guidance.
  9. Support staff in assigned project based work.
  10. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Assist to arrangement accommodation and transportation for outstation and overseas colleagues.
  1. Booking the flight ticket for overseas trip of employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Basic reading, writing, and arithmetic skills required.
  2. Knowledge of Microsoft Office Excel.
  3. Experience in HR program.
  4. Able to exhibit a high level of confidentiality.

 

Key Account Manager/ Executive/ Assistant ( Based In Jakarta, Indonesia )

Job Description

SUMMARY

    Implement strategies and tactics to drive incremental sales and profits in the assigned key customer base to achieve or exceed new and existing growth objectives. To develop marketing strategies to maximize execution of full-line selling.
PRIMARY RESPONSIBILITIES

  1. Be the key contact person to deepen the relationship between the customer and the company.
  2. Meet and exceed collection targets of key customer.
  3. Strive to achieve continual growth in the businesses of site by attaining total customers; satisfaction and building good relationship with customers.
  4. Ensure professional and correct recommendations and solutions are delivered to key customers in a timely manner.
  5. Gather and present information on; amongst others; market trends, competitor’s situations, customer’s needs, opportunities, etc and to assist in the formations and execution of the sales and marketing activities.
  6. Involved in sales forecasting, business reviews, category reviews and trading terms negotiation with key customers.
  7. Prepare and submit monthly sales and progress report for Senior management review in a timely manner.
  8. To generate work accounts and follow-up on sales leads within your account base to maintaining a strong list of contacts while identifying and cultivating business opportunities.
  9. To respond to customer requests/issues in a timely and professional manner to ensure customer satisfaction.
  10. Conduct cold calls to key customers to advise on latest promotions, campaigns and products.
  11. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to clients for optimizing their campaigns.
  12. Enforce discipline and ensure that the workforce observes the company code of conduct and complies with all company policies and procedures especially on work safety.
  13. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Experience in developing and implementing new strategies and procedures. Ability to analyze and interpret financial data. Knowledge of public relations principles and practices. Knowledge of communication and public relation techniques. Ability to develop and deliver presentations.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to communicate, interact and to work effectively with a wide range of constituencies in a diverse community. Ability to motivate teams and simultaneously manage several projects.
  3. Work requires willingness to work a flexible schedule and travel.

Project Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYThe incumbent will be responsible for planning, executing and evaluating projects according to predetermine timelines and budgets. Building and managing project teams and ensuring effectiveness throughout project life cycles are central to this position.
PRIMARY RESPONSIBILITIES

  1. Manage entire project development and results from initiation to closure.
  2. Be accountable for four (4) main projects per year.
  3. Work closely with project teams to complete project charter outlining scope, goals, deliverables, required    resources, budget and timing.
  4. Analyzes project profitability, revenue, margins and utilization.
  5. Complete work breakdown structure to estimate effort required for each task.
  6. Manages day-to-day operational aspects of a project and scope.
  7. Effectively applies the Company’s methodology and enforces project standards.
  8. Act as mediator between the Company and project team members.
  9. Resolves any issues and resolve problems throughout project life cycle.
  10. Effectively manage project scope by ensuring any changes to scope are documentated and approved with project change. Also to ensures project documents are complete, current and stored appropriately.
  11. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Represent the company externally to banking and government agencies and the general public.
  2. Recruit, train, supervise, and evaluate project team members.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Ability to analyze financial data and prepare financial reports, statements, and projections.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality work within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings.

Branch Manager/ Executive (for All Branch , Indonesia)

Job Description

SUMMARYResponsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service to meet company’s targets and policies. The aim of branch manager is to maximize profit whilst minimizing costs.
PRIMARY RESPONSIBILITIES

  1. Provides leadership and supervision; delegates day to day operations to the other branch personnel.
  2. To ensure promotions are accurate and merchandised to the company’s standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
  3. To ensure branch was operate efficient and effective, Branch manager may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.
  4. Managing stock levels and making key decisions about stock control.
  5. Analysing monthly and annual sales figures and forecasting future sales volumes to maximise profits.
  6. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
  7. Responding to customer complaints and comments.
  8. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  9. Attending and chairing meetings with branch personnel.
  10. Updating colleagues on business performance, new initiatives and other pertinent issues
  11. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  12. To carry out any other duties and responsibilities as assigned by the Company.

Customer Services Manager/ Executive / Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYResponsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipments, and all duties of the customer service personnel and cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Customer Service Manager is also responsible for ensuring the highest level of customer service throughout the organization. A Customer Service Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.
PRIMARY RESPONSIBILITIES

  1. Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.
  2. Train, coach and manage all customer service personnel and cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conduct monthly customer service audits.
  3. Be aware of all areas of possible loss due to theft, shoplifting, fraud, and/or carelessness.
  4. Communicate all information to customer service personnel and cashiers regarding special promotions and sale items.
  5. Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  6. Ensure that all sales transactions that affect the store inventory are processed accurately by auditing the Sales Reports.
  7. Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  8. Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  9. Provide orderly maintenance of front-end equipment and supplies.
  10. Help solve problems that affect the service, efficiency, and productivity of the front end.
  11. Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service executives.
  12. Developing customer service procedures, policies and standards for your department.
  13. Meeting with other managers to discuss possible improvements to customer service.
  14. Training staff to deliver a high standard of customer service.
  15. Learning about your organisation’s products or services and keeping up to date with changes.
  16. To carry out any other duties and responsibilities as assigned by the Company.
DITIONAL RESPONSIBILITIES

  1. Manage day-to-day operations in receiving and dispatching of documents, handling incoming and outgoing fax, request of office stationeries, to ensure the cleanliness and orderliness of the entire facility, including the stock room.
  2. Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  3. Disbursement of checks for departmental expenses.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to provide outstanding customer service.
  2. Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
  3. Ability to manage front end operations effectively.
  4. Ability to adjust priorities and manage time wisely in a fast-paced environment.
  5. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.
  6. Ability to operate all equipment necessary to perform the job.
  7. Strong interpersonal, communication, organization and follow-through skills.
  8. Availability to travel, as needed.

Operation Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYTo assist company to manage the operational of all MELILEA Branches assigned to the incumbent in accordance with policies and procedures as laid down by the Company to achieve sales, profit and growth objectives.
PRIMARY RESPONSIBILITIES

  1. Responsible in Sales and Ordering section with company operation procedures.
  2. To make sure order form quantity tally with payment received before issuing sales invoice (SIV).
  3. Printing stock status report by location.
  4. Issuing goods consignment note (GNC) for customer, pantry request and staff purchase.
  5. Issuing goods return note (GRN) for pantry and staff purchase use for other branches.
  6. Filing documents such as GCN, GRN, cash sales summary list, ATS warranty card and etc.
  7. To assist in key in PV transfer or membership when required.
  8. Assist in conducting stock take at warehouse.
  9. To provide good customer service and respond positively to customers.
  10. To attend and ensure complaints are handheld/ resolve tactfully and within the shortest time possible.
  11. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Knowledge of Microsoft computer systems and software.
  2. Work requires basic written and verbal communication and interpersonal skills.
  3. Work requires willingness to work a flexible schedule.

Sales Executive (Based in Jakarta)

Job Description

REQUIREMENT :

  • Female
  • Age 30 – 40 Years Old
  • Candidate must possess at least Diploma, Bachelor’s Degree in any field.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Experienced as Sales Supervisor preferred  FMCG
  • Preferably Supervisor/Coordinator specialized in Sales – Retail/General or equivalent.
PRIMARY RESPONSIBILITIES

  1. Daily activity to visit store and dealer.
  2. Present product  informational materials, product  promoting.
  3. Combine customer service and listening skills with marketing knowledge to persuade people to buy a product.
  4. Spend most of their time initiating contact with the public and often must walk through neighborhoods, school campuses, or shopping malls to connect with people in their target markets.
SKILLS AND QUALIFICATIONS

  •  Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets

 

Sales Manager/Executive/Assistant (Based in Jakarta)

Job Description

SUMMARY

      To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of the Company‘s products to customers, in accordance with agreed business plans.
PRIMARY RESPONSIBILITIES

  1. To sell company products and services to current and potential customers.
  2. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  3. Prepare presentations, develop and maintain sales materials and current product knowledge.
  4. Identify and resolve customers’ concerns.
  5. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
  6. To achieve sales target and profitability, setting benchmark for promotional companies, customer service and implementing sales strategies.
  7. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  8. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  9. Coordinate company staff to accomplish the work required to close sales.
  10. Develop and implement special sales activities to reduce stock.
  11. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  12. Carry out market research, competitor and customer surveys.
  13. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
  14. Provide training and to develop relevant knowledge and skills to the customers and company staff.
  15. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to customers for optimizing the sales activities.
  16. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Participate in marketing events such as seminars, trade shows, and marketing events.
  2. Provide on-the-job training to new employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to persuade and influence others. Ability to develop and deliver presentations. Ability to create, composes, and edits written materials. Strong interpersonal and communication skills. Knowledge of advertising and sales promotion techniques.
  2. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
  3. Work requires significant local travel, willingness to work a flexible schedule and occasional overnight travel.

 

Human Resource Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARY

    Ensure with the administration of the day-to-day operations of the human resources functions and duties.
PRIMARY RESPONSIBILITIES

  1. To handle payroll for every month.
  2. Maintaining employee files and HR filing systems.
  3. To assign head hunters for recruitment eg: Jobstreet, JobDB or other.
  4. To arrangement interviews for recruitment.
  5. To conduct employee orientation for the new employee.
  6. To record employee’s activity eg: overtime claim, punctuality, leave application.
  7. To ensure the daily HR operation matters are running smoothly.
  8. Provide HR advice and assistance to staff through induction, written correspondence and verbal guidance.
  9. Support staff in assigned project based work.
  10. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Assist to arrangement accommodation and transportation for outstation and overseas colleagues.
  1. Booking the flight ticket for overseas trip of employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Basic reading, writing, and arithmetic skills required.
  2. Knowledge of Microsoft Office Excel.
  3. Experience in HR program.
  4. Able to exhibit a high level of confidentiality.

 

Key Account Manager/ Executive/ Assistant ( Based In Jakarta, Indonesia )

Job Description

SUMMARY

    Implement strategies and tactics to drive incremental sales and profits in the assigned key customer base to achieve or exceed new and existing growth objectives. To develop marketing strategies to maximize execution of full-line selling.
PRIMARY RESPONSIBILITIES

  1. Be the key contact person to deepen the relationship between the customer and the company.
  2. Meet and exceed collection targets of key customer.
  3. Strive to achieve continual growth in the businesses of site by attaining total customers; satisfaction and building good relationship with customers.
  4. Ensure professional and correct recommendations and solutions are delivered to key customers in a timely manner.
  5. Gather and present information on; amongst others; market trends, competitor’s situations, customer’s needs, opportunities, etc and to assist in the formations and execution of the sales and marketing activities.
  6. Involved in sales forecasting, business reviews, category reviews and trading terms negotiation with key customers.
  7. Prepare and submit monthly sales and progress report for Senior management review in a timely manner.
  8. To generate work accounts and follow-up on sales leads within your account base to maintaining a strong list of contacts while identifying and cultivating business opportunities.
  9. To respond to customer requests/issues in a timely and professional manner to ensure customer satisfaction.
  10. Conduct cold calls to key customers to advise on latest promotions, campaigns and products.
  11. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to clients for optimizing their campaigns.
  12. Enforce discipline and ensure that the workforce observes the company code of conduct and complies with all company policies and procedures especially on work safety.
  13. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Experience in developing and implementing new strategies and procedures. Ability to analyze and interpret financial data. Knowledge of public relations principles and practices. Knowledge of communication and public relation techniques. Ability to develop and deliver presentations.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to communicate, interact and to work effectively with a wide range of constituencies in a diverse community. Ability to motivate teams and simultaneously manage several projects.
  3. Work requires willingness to work a flexible schedule and travel.

Project Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYThe incumbent will be responsible for planning, executing and evaluating projects according to predetermine timelines and budgets. Building and managing project teams and ensuring effectiveness throughout project life cycles are central to this position.
PRIMARY RESPONSIBILITIES

  1. Manage entire project development and results from initiation to closure.
  2. Be accountable for four (4) main projects per year.
  3. Work closely with project teams to complete project charter outlining scope, goals, deliverables, required    resources, budget and timing.
  4. Analyzes project profitability, revenue, margins and utilization.
  5. Complete work breakdown structure to estimate effort required for each task.
  6. Manages day-to-day operational aspects of a project and scope.
  7. Effectively applies the Company’s methodology and enforces project standards.
  8. Act as mediator between the Company and project team members.
  9. Resolves any issues and resolve problems throughout project life cycle.
  10. Effectively manage project scope by ensuring any changes to scope are documentated and approved with project change. Also to ensures project documents are complete, current and stored appropriately.
  11. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Represent the company externally to banking and government agencies and the general public.
  2. Recruit, train, supervise, and evaluate project team members.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Ability to analyze financial data and prepare financial reports, statements, and projections.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality work within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings.

Branch Manager/ Executive (for All Branch , Indonesia)

Job Description

SUMMARYResponsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service to meet company’s targets and policies. The aim of branch manager is to maximize profit whilst minimizing costs.
PRIMARY RESPONSIBILITIES

  1. Provides leadership and supervision; delegates day to day operations to the other branch personnel.
  2. To ensure promotions are accurate and merchandised to the company’s standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
  3. To ensure branch was operate efficient and effective, Branch manager may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.
  4. Managing stock levels and making key decisions about stock control.
  5. Analysing monthly and annual sales figures and forecasting future sales volumes to maximise profits.
  6. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
  7. Responding to customer complaints and comments.
  8. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  9. Attending and chairing meetings with branch personnel.
  10. Updating colleagues on business performance, new initiatives and other pertinent issues
  11. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  12. To carry out any other duties and responsibilities as assigned by the Company.

Customer Services Manager/ Executive / Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYResponsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipments, and all duties of the customer service personnel and cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Customer Service Manager is also responsible for ensuring the highest level of customer service throughout the organization. A Customer Service Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.
PRIMARY RESPONSIBILITIES

  1. Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.
  2. Train, coach and manage all customer service personnel and cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conduct monthly customer service audits.
  3. Be aware of all areas of possible loss due to theft, shoplifting, fraud, and/or carelessness.
  4. Communicate all information to customer service personnel and cashiers regarding special promotions and sale items.
  5. Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  6. Ensure that all sales transactions that affect the store inventory are processed accurately by auditing the Sales Reports.
  7. Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  8. Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  9. Provide orderly maintenance of front-end equipment and supplies.
  10. Help solve problems that affect the service, efficiency, and productivity of the front end.
  11. Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service executives.
  12. Developing customer service procedures, policies and standards for your department.
  13. Meeting with other managers to discuss possible improvements to customer service.
  14. Training staff to deliver a high standard of customer service.
  15. Learning about your organisation’s products or services and keeping up to date with changes.
  16. To carry out any other duties and responsibilities as assigned by the Company.
DITIONAL RESPONSIBILITIES

  1. Manage day-to-day operations in receiving and dispatching of documents, handling incoming and outgoing fax, request of office stationeries, to ensure the cleanliness and orderliness of the entire facility, including the stock room.
  2. Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  3. Disbursement of checks for departmental expenses.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to provide outstanding customer service.
  2. Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
  3. Ability to manage front end operations effectively.
  4. Ability to adjust priorities and manage time wisely in a fast-paced environment.
  5. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.
  6. Ability to operate all equipment necessary to perform the job.
  7. Strong interpersonal, communication, organization and follow-through skills.
  8. Availability to travel, as needed.

Operation Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYTo assist company to manage the operational of all MELILEA Branches assigned to the incumbent in accordance with policies and procedures as laid down by the Company to achieve sales, profit and growth objectives.
PRIMARY RESPONSIBILITIES

  1. Responsible in Sales and Ordering section with company operation procedures.
  2. To make sure order form quantity tally with payment received before issuing sales invoice (SIV).
  3. Printing stock status report by location.
  4. Issuing goods consignment note (GNC) for customer, pantry request and staff purchase.
  5. Issuing goods return note (GRN) for pantry and staff purchase use for other branches.
  6. Filing documents such as GCN, GRN, cash sales summary list, ATS warranty card and etc.
  7. To assist in key in PV transfer or membership when required.
  8. Assist in conducting stock take at warehouse.
  9. To provide good customer service and respond positively to customers.
  10. To attend and ensure complaints are handheld/ resolve tactfully and within the shortest time possible.
  11. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Knowledge of Microsoft computer systems and software.
  2. Work requires basic written and verbal communication and interpersonal skills.
  3. Work requires willingness to work a flexible schedule.

SPA Manager/ Assistant ( Based in Jakarta , Indonesia )

Job Description

SUMMARYResponsible for the day-to-day operations of spas and training and supervision of staff.
PRIMARY RESPONSIBILITIES

  1. Must ensure that the Spa Centre is running efficiently; the customers are attended to and satisfied with the customer service.
  2. To ensure the Spa Centre ‘s business is operating with profit; to perform a close monitoring of monthly sales & individual beautician’s personal sales.
  3. Responsible to provide training for all new and existing spa therapists; includingadvanced training opportunities are to make available.
  4. Evaluate and assess the effectiveness of training program.
  5. Must outline the job scheduling of respective beautician therapist to ensure that our Spa is always available to provide service to our customers at all time.
  6. To ensure all the therapists meet the standard required by the company.
  7. To ensure that the spa and beauty facilitates are running efficiently and maintained.
  8. Maintaining the client database and scheduling appointment.
  9. Ensuring the tidiness and cleanliness of the spa facilities and good working operation of all Spa equipment.
  10. Responsible for hiring and supervising staff, to ensure that it is well-staffed.
  11. To ensure that stock in the Spa are accurate at all time.
  12. To provide advisory and consultation to potential customers.
  13. To build and maintain good relationship with customers.
  14. To provide facial and beauty treatments to customers.
  15. Thorough knowledge of the principles and practices of beauty care and counselling.
  16. Ability to persuade and influence others. Ability to develop and deliver presentations.
  17. Must ensure prompt submission and accuracy of monthly sales report and monthly commission report to Accounts Dept.
  18. Responsible to support for any Beauty Talk Training (local /overseas)
  19. To develop and propose new ideas for – New Promotion of Facial & Body.
  20. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Travel to other branches to provide training to all new and existing staff.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Thorough knowledge of the principles and practices of beauty care and counselling.
  2. Proven spa leadership ability
  3. Ability to persuade and influence others. Ability to develop and deliver presentations.

Sales Manager/Executive/Assistant (Based in Jakarta)

Job Description

SUMMARY

      To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of the Company‘s products to customers, in accordance with agreed business plans.
PRIMARY RESPONSIBILITIES

  1. To sell company products and services to current and potential customers.
  2. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  3. Prepare presentations, develop and maintain sales materials and current product knowledge.
  4. Identify and resolve customers’ concerns.
  5. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
  6. To achieve sales target and profitability, setting benchmark for promotional companies, customer service and implementing sales strategies.
  7. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  8. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  9. Coordinate company staff to accomplish the work required to close sales.
  10. Develop and implement special sales activities to reduce stock.
  11. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  12. Carry out market research, competitor and customer surveys.
  13. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
  14. Provide training and to develop relevant knowledge and skills to the customers and company staff.
  15. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to customers for optimizing the sales activities.
  16. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Participate in marketing events such as seminars, trade shows, and marketing events.
  2. Provide on-the-job training to new employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to persuade and influence others. Ability to develop and deliver presentations. Ability to create, composes, and edits written materials. Strong interpersonal and communication skills. Knowledge of advertising and sales promotion techniques.
  2. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
  3. Work requires significant local travel, willingness to work a flexible schedule and occasional overnight travel.

 

Human Resource Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARY

    Ensure with the administration of the day-to-day operations of the human resources functions and duties.
PRIMARY RESPONSIBILITIES

  1. To handle payroll for every month.
  2. Maintaining employee files and HR filing systems.
  3. To assign head hunters for recruitment eg: Jobstreet, JobDB or other.
  4. To arrangement interviews for recruitment.
  5. To conduct employee orientation for the new employee.
  6. To record employee’s activity eg: overtime claim, punctuality, leave application.
  7. To ensure the daily HR operation matters are running smoothly.
  8. Provide HR advice and assistance to staff through induction, written correspondence and verbal guidance.
  9. Support staff in assigned project based work.
  10. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Assist to arrangement accommodation and transportation for outstation and overseas colleagues.
  1. Booking the flight ticket for overseas trip of employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Basic reading, writing, and arithmetic skills required.
  2. Knowledge of Microsoft Office Excel.
  3. Experience in HR program.
  4. Able to exhibit a high level of confidentiality.

 

Key Account Manager/ Executive/ Assistant ( Based In Jakarta, Indonesia )

Job Description

SUMMARY

    Implement strategies and tactics to drive incremental sales and profits in the assigned key customer base to achieve or exceed new and existing growth objectives. To develop marketing strategies to maximize execution of full-line selling.
PRIMARY RESPONSIBILITIES

  1. Be the key contact person to deepen the relationship between the customer and the company.
  2. Meet and exceed collection targets of key customer.
  3. Strive to achieve continual growth in the businesses of site by attaining total customers; satisfaction and building good relationship with customers.
  4. Ensure professional and correct recommendations and solutions are delivered to key customers in a timely manner.
  5. Gather and present information on; amongst others; market trends, competitor’s situations, customer’s needs, opportunities, etc and to assist in the formations and execution of the sales and marketing activities.
  6. Involved in sales forecasting, business reviews, category reviews and trading terms negotiation with key customers.
  7. Prepare and submit monthly sales and progress report for Senior management review in a timely manner.
  8. To generate work accounts and follow-up on sales leads within your account base to maintaining a strong list of contacts while identifying and cultivating business opportunities.
  9. To respond to customer requests/issues in a timely and professional manner to ensure customer satisfaction.
  10. Conduct cold calls to key customers to advise on latest promotions, campaigns and products.
  11. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to clients for optimizing their campaigns.
  12. Enforce discipline and ensure that the workforce observes the company code of conduct and complies with all company policies and procedures especially on work safety.
  13. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Experience in developing and implementing new strategies and procedures. Ability to analyze and interpret financial data. Knowledge of public relations principles and practices. Knowledge of communication and public relation techniques. Ability to develop and deliver presentations.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to communicate, interact and to work effectively with a wide range of constituencies in a diverse community. Ability to motivate teams and simultaneously manage several projects.
  3. Work requires willingness to work a flexible schedule and travel.

Project Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYThe incumbent will be responsible for planning, executing and evaluating projects according to predetermine timelines and budgets. Building and managing project teams and ensuring effectiveness throughout project life cycles are central to this position.
PRIMARY RESPONSIBILITIES

  1. Manage entire project development and results from initiation to closure.
  2. Be accountable for four (4) main projects per year.
  3. Work closely with project teams to complete project charter outlining scope, goals, deliverables, required    resources, budget and timing.
  4. Analyzes project profitability, revenue, margins and utilization.
  5. Complete work breakdown structure to estimate effort required for each task.
  6. Manages day-to-day operational aspects of a project and scope.
  7. Effectively applies the Company’s methodology and enforces project standards.
  8. Act as mediator between the Company and project team members.
  9. Resolves any issues and resolve problems throughout project life cycle.
  10. Effectively manage project scope by ensuring any changes to scope are documentated and approved with project change. Also to ensures project documents are complete, current and stored appropriately.
  11. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Represent the company externally to banking and government agencies and the general public.
  2. Recruit, train, supervise, and evaluate project team members.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Ability to analyze financial data and prepare financial reports, statements, and projections.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality work within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings.

Branch Manager/ Executive (for All Branch , Indonesia)

Job Description

SUMMARYResponsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service to meet company’s targets and policies. The aim of branch manager is to maximize profit whilst minimizing costs.
PRIMARY RESPONSIBILITIES

  1. Provides leadership and supervision; delegates day to day operations to the other branch personnel.
  2. To ensure promotions are accurate and merchandised to the company’s standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
  3. To ensure branch was operate efficient and effective, Branch manager may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.
  4. Managing stock levels and making key decisions about stock control.
  5. Analysing monthly and annual sales figures and forecasting future sales volumes to maximise profits.
  6. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
  7. Responding to customer complaints and comments.
  8. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  9. Attending and chairing meetings with branch personnel.
  10. Updating colleagues on business performance, new initiatives and other pertinent issues
  11. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  12. To carry out any other duties and responsibilities as assigned by the Company.

Customer Services Manager/ Executive / Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYResponsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipments, and all duties of the customer service personnel and cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Customer Service Manager is also responsible for ensuring the highest level of customer service throughout the organization. A Customer Service Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.
PRIMARY RESPONSIBILITIES

  1. Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.
  2. Train, coach and manage all customer service personnel and cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conduct monthly customer service audits.
  3. Be aware of all areas of possible loss due to theft, shoplifting, fraud, and/or carelessness.
  4. Communicate all information to customer service personnel and cashiers regarding special promotions and sale items.
  5. Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  6. Ensure that all sales transactions that affect the store inventory are processed accurately by auditing the Sales Reports.
  7. Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  8. Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  9. Provide orderly maintenance of front-end equipment and supplies.
  10. Help solve problems that affect the service, efficiency, and productivity of the front end.
  11. Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service executives.
  12. Developing customer service procedures, policies and standards for your department.
  13. Meeting with other managers to discuss possible improvements to customer service.
  14. Training staff to deliver a high standard of customer service.
  15. Learning about your organisation’s products or services and keeping up to date with changes.
  16. To carry out any other duties and responsibilities as assigned by the Company.
DITIONAL RESPONSIBILITIES

  1. Manage day-to-day operations in receiving and dispatching of documents, handling incoming and outgoing fax, request of office stationeries, to ensure the cleanliness and orderliness of the entire facility, including the stock room.
  2. Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  3. Disbursement of checks for departmental expenses.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to provide outstanding customer service.
  2. Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
  3. Ability to manage front end operations effectively.
  4. Ability to adjust priorities and manage time wisely in a fast-paced environment.
  5. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.
  6. Ability to operate all equipment necessary to perform the job.
  7. Strong interpersonal, communication, organization and follow-through skills.
  8. Availability to travel, as needed.

Operation Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYTo assist company to manage the operational of all MELILEA Branches assigned to the incumbent in accordance with policies and procedures as laid down by the Company to achieve sales, profit and growth objectives.
PRIMARY RESPONSIBILITIES

  1. Responsible in Sales and Ordering section with company operation procedures.
  2. To make sure order form quantity tally with payment received before issuing sales invoice (SIV).
  3. Printing stock status report by location.
  4. Issuing goods consignment note (GNC) for customer, pantry request and staff purchase.
  5. Issuing goods return note (GRN) for pantry and staff purchase use for other branches.
  6. Filing documents such as GCN, GRN, cash sales summary list, ATS warranty card and etc.
  7. To assist in key in PV transfer or membership when required.
  8. Assist in conducting stock take at warehouse.
  9. To provide good customer service and respond positively to customers.
  10. To attend and ensure complaints are handheld/ resolve tactfully and within the shortest time possible.
  11. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Knowledge of Microsoft computer systems and software.
  2. Work requires basic written and verbal communication and interpersonal skills.
  3. Work requires willingness to work a flexible schedule.

SPA Manager/ Assistant ( Based in Jakarta , Indonesia )

Job Description

SUMMARYResponsible for the day-to-day operations of spas and training and supervision of staff.
PRIMARY RESPONSIBILITIES

  1. Must ensure that the Spa Centre is running efficiently; the customers are attended to and satisfied with the customer service.
  2. To ensure the Spa Centre ‘s business is operating with profit; to perform a close monitoring of monthly sales & individual beautician’s personal sales.
  3. Responsible to provide training for all new and existing spa therapists; includingadvanced training opportunities are to make available.
  4. Evaluate and assess the effectiveness of training program.
  5. Must outline the job scheduling of respective beautician therapist to ensure that our Spa is always available to provide service to our customers at all time.
  6. To ensure all the therapists meet the standard required by the company.
  7. To ensure that the spa and beauty facilitates are running efficiently and maintained.
  8. Maintaining the client database and scheduling appointment.
  9. Ensuring the tidiness and cleanliness of the spa facilities and good working operation of all Spa equipment.
  10. Responsible for hiring and supervising staff, to ensure that it is well-staffed.
  11. To ensure that stock in the Spa are accurate at all time.
  12. To provide advisory and consultation to potential customers.
  13. To build and maintain good relationship with customers.
  14. To provide facial and beauty treatments to customers.
  15. Thorough knowledge of the principles and practices of beauty care and counselling.
  16. Ability to persuade and influence others. Ability to develop and deliver presentations.
  17. Must ensure prompt submission and accuracy of monthly sales report and monthly commission report to Accounts Dept.
  18. Responsible to support for any Beauty Talk Training (local /overseas)
  19. To develop and propose new ideas for – New Promotion of Facial & Body.
  20. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Travel to other branches to provide training to all new and existing staff.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Thorough knowledge of the principles and practices of beauty care and counselling.
  2. Proven spa leadership ability
  3. Ability to persuade and influence others. Ability to develop and deliver presentations.

Sales Manager/Executive/Assistant (Based in Jakarta)

Job Description

SUMMARY

      To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of the Company‘s products to customers, in accordance with agreed business plans.
PRIMARY RESPONSIBILITIES

  1. To sell company products and services to current and potential customers.
  2. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  3. Prepare presentations, develop and maintain sales materials and current product knowledge.
  4. Identify and resolve customers’ concerns.
  5. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
  6. To achieve sales target and profitability, setting benchmark for promotional companies, customer service and implementing sales strategies.
  7. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  8. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  9. Coordinate company staff to accomplish the work required to close sales.
  10. Develop and implement special sales activities to reduce stock.
  11. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  12. Carry out market research, competitor and customer surveys.
  13. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
  14. Provide training and to develop relevant knowledge and skills to the customers and company staff.
  15. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to customers for optimizing the sales activities.
  16. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Participate in marketing events such as seminars, trade shows, and marketing events.
  2. Provide on-the-job training to new employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to persuade and influence others. Ability to develop and deliver presentations. Ability to create, composes, and edits written materials. Strong interpersonal and communication skills. Knowledge of advertising and sales promotion techniques.
  2. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
  3. Work requires significant local travel, willingness to work a flexible schedule and occasional overnight travel.

 

Human Resource Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARY

    Ensure with the administration of the day-to-day operations of the human resources functions and duties.
PRIMARY RESPONSIBILITIES

  1. To handle payroll for every month.
  2. Maintaining employee files and HR filing systems.
  3. To assign head hunters for recruitment eg: Jobstreet, JobDB or other.
  4. To arrangement interviews for recruitment.
  5. To conduct employee orientation for the new employee.
  6. To record employee’s activity eg: overtime claim, punctuality, leave application.
  7. To ensure the daily HR operation matters are running smoothly.
  8. Provide HR advice and assistance to staff through induction, written correspondence and verbal guidance.
  9. Support staff in assigned project based work.
  10. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Assist to arrangement accommodation and transportation for outstation and overseas colleagues.
  1. Booking the flight ticket for overseas trip of employees.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Basic reading, writing, and arithmetic skills required.
  2. Knowledge of Microsoft Office Excel.
  3. Experience in HR program.
  4. Able to exhibit a high level of confidentiality.

 

Key Account Manager/ Executive/ Assistant ( Based In Jakarta, Indonesia )

Job Description

SUMMARY

    Implement strategies and tactics to drive incremental sales and profits in the assigned key customer base to achieve or exceed new and existing growth objectives. To develop marketing strategies to maximize execution of full-line selling.
PRIMARY RESPONSIBILITIES

  1. Be the key contact person to deepen the relationship between the customer and the company.
  2. Meet and exceed collection targets of key customer.
  3. Strive to achieve continual growth in the businesses of site by attaining total customers; satisfaction and building good relationship with customers.
  4. Ensure professional and correct recommendations and solutions are delivered to key customers in a timely manner.
  5. Gather and present information on; amongst others; market trends, competitor’s situations, customer’s needs, opportunities, etc and to assist in the formations and execution of the sales and marketing activities.
  6. Involved in sales forecasting, business reviews, category reviews and trading terms negotiation with key customers.
  7. Prepare and submit monthly sales and progress report for Senior management review in a timely manner.
  8. To generate work accounts and follow-up on sales leads within your account base to maintaining a strong list of contacts while identifying and cultivating business opportunities.
  9. To respond to customer requests/issues in a timely and professional manner to ensure customer satisfaction.
  10. Conduct cold calls to key customers to advise on latest promotions, campaigns and products.
  11. Measure and continuously improve marketing effectiveness: Carry out analysis and tracking of marketing results and activities and continuously improve campaigns to improve marketing effectiveness. Leverage new tools and industry best practices to ensure performance. Provide solutions/advice to clients for optimizing their campaigns.
  12. Enforce discipline and ensure that the workforce observes the company code of conduct and complies with all company policies and procedures especially on work safety.
  13. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Experience in developing and implementing new strategies and procedures. Ability to analyze and interpret financial data. Knowledge of public relations principles and practices. Knowledge of communication and public relation techniques. Ability to develop and deliver presentations.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to communicate, interact and to work effectively with a wide range of constituencies in a diverse community. Ability to motivate teams and simultaneously manage several projects.
  3. Work requires willingness to work a flexible schedule and travel.

Project Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYThe incumbent will be responsible for planning, executing and evaluating projects according to predetermine timelines and budgets. Building and managing project teams and ensuring effectiveness throughout project life cycles are central to this position.
PRIMARY RESPONSIBILITIES

  1. Manage entire project development and results from initiation to closure.
  2. Be accountable for four (4) main projects per year.
  3. Work closely with project teams to complete project charter outlining scope, goals, deliverables, required    resources, budget and timing.
  4. Analyzes project profitability, revenue, margins and utilization.
  5. Complete work breakdown structure to estimate effort required for each task.
  6. Manages day-to-day operational aspects of a project and scope.
  7. Effectively applies the Company’s methodology and enforces project standards.
  8. Act as mediator between the Company and project team members.
  9. Resolves any issues and resolve problems throughout project life cycle.
  10. Effectively manage project scope by ensuring any changes to scope are documentated and approved with project change. Also to ensures project documents are complete, current and stored appropriately.
  11. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Represent the company externally to banking and government agencies and the general public.
  2. Recruit, train, supervise, and evaluate project team members.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Ability to analyze financial data and prepare financial reports, statements, and projections.
  2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality work within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings.

Branch Manager/ Executive (for All Branch , Indonesia)

Job Description

SUMMARYResponsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service to meet company’s targets and policies. The aim of branch manager is to maximize profit whilst minimizing costs.
PRIMARY RESPONSIBILITIES

  1. Provides leadership and supervision; delegates day to day operations to the other branch personnel.
  2. To ensure promotions are accurate and merchandised to the company’s standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
  3. To ensure branch was operate efficient and effective, Branch manager may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.
  4. Managing stock levels and making key decisions about stock control.
  5. Analysing monthly and annual sales figures and forecasting future sales volumes to maximise profits.
  6. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
  7. Responding to customer complaints and comments.
  8. Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.
  9. Attending and chairing meetings with branch personnel.
  10. Updating colleagues on business performance, new initiatives and other pertinent issues
  11. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  12. To carry out any other duties and responsibilities as assigned by the Company.

Customer Services Manager/ Executive / Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYResponsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipments, and all duties of the customer service personnel and cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Customer Service Manager is also responsible for ensuring the highest level of customer service throughout the organization. A Customer Service Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.
PRIMARY RESPONSIBILITIES

  1. Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.
  2. Train, coach and manage all customer service personnel and cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conduct monthly customer service audits.
  3. Be aware of all areas of possible loss due to theft, shoplifting, fraud, and/or carelessness.
  4. Communicate all information to customer service personnel and cashiers regarding special promotions and sale items.
  5. Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  6. Ensure that all sales transactions that affect the store inventory are processed accurately by auditing the Sales Reports.
  7. Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  8. Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  9. Provide orderly maintenance of front-end equipment and supplies.
  10. Help solve problems that affect the service, efficiency, and productivity of the front end.
  11. Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service executives.
  12. Developing customer service procedures, policies and standards for your department.
  13. Meeting with other managers to discuss possible improvements to customer service.
  14. Training staff to deliver a high standard of customer service.
  15. Learning about your organisation’s products or services and keeping up to date with changes.
  16. To carry out any other duties and responsibilities as assigned by the Company.
DITIONAL RESPONSIBILITIES

  1. Manage day-to-day operations in receiving and dispatching of documents, handling incoming and outgoing fax, request of office stationeries, to ensure the cleanliness and orderliness of the entire facility, including the stock room.
  2. Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  3. Disbursement of checks for departmental expenses.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Ability to provide outstanding customer service.
  2. Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
  3. Ability to manage front end operations effectively.
  4. Ability to adjust priorities and manage time wisely in a fast-paced environment.
  5. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.
  6. Ability to operate all equipment necessary to perform the job.
  7. Strong interpersonal, communication, organization and follow-through skills.
  8. Availability to travel, as needed.

Operation Manager/ Executive/ Assistant (Based in Jakarta, Indonesia)

Job Description

SUMMARYTo assist company to manage the operational of all MELILEA Branches assigned to the incumbent in accordance with policies and procedures as laid down by the Company to achieve sales, profit and growth objectives.
PRIMARY RESPONSIBILITIES

  1. Responsible in Sales and Ordering section with company operation procedures.
  2. To make sure order form quantity tally with payment received before issuing sales invoice (SIV).
  3. Printing stock status report by location.
  4. Issuing goods consignment note (GNC) for customer, pantry request and staff purchase.
  5. Issuing goods return note (GRN) for pantry and staff purchase use for other branches.
  6. Filing documents such as GCN, GRN, cash sales summary list, ATS warranty card and etc.
  7. To assist in key in PV transfer or membership when required.
  8. Assist in conducting stock take at warehouse.
  9. To provide good customer service and respond positively to customers.
  10. To attend and ensure complaints are handheld/ resolve tactfully and within the shortest time possible.
  11. To carry out any other duties and responsibilities as assigned by the Company.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Knowledge of Microsoft computer systems and software.
  2. Work requires basic written and verbal communication and interpersonal skills.
  3. Work requires willingness to work a flexible schedule.

SPA Manager/ Assistant ( Based in Jakarta , Indonesia )

Job Description

SUMMARYResponsible for the day-to-day operations of spas and training and supervision of staff.
PRIMARY RESPONSIBILITIES

  1. Must ensure that the Spa Centre is running efficiently; the customers are attended to and satisfied with the customer service.
  2. To ensure the Spa Centre ‘s business is operating with profit; to perform a close monitoring of monthly sales & individual beautician’s personal sales.
  3. Responsible to provide training for all new and existing spa therapists; includingadvanced training opportunities are to make available.
  4. Evaluate and assess the effectiveness of training program.
  5. Must outline the job scheduling of respective beautician therapist to ensure that our Spa is always available to provide service to our customers at all time.
  6. To ensure all the therapists meet the standard required by the company.
  7. To ensure that the spa and beauty facilitates are running efficiently and maintained.
  8. Maintaining the client database and scheduling appointment.
  9. Ensuring the tidiness and cleanliness of the spa facilities and good working operation of all Spa equipment.
  10. Responsible for hiring and supervising staff, to ensure that it is well-staffed.
  11. To ensure that stock in the Spa are accurate at all time.
  12. To provide advisory and consultation to potential customers.
  13. To build and maintain good relationship with customers.
  14. To provide facial and beauty treatments to customers.
  15. Thorough knowledge of the principles and practices of beauty care and counselling.
  16. Ability to persuade and influence others. Ability to develop and deliver presentations.
  17. Must ensure prompt submission and accuracy of monthly sales report and monthly commission report to Accounts Dept.
  18. Responsible to support for any Beauty Talk Training (local /overseas)
  19. To develop and propose new ideas for – New Promotion of Facial & Body.
  20. To carry out any other duties and responsibilities as assigned by the Company.
ADDITIONAL RESPONSIBILITIES

  1. Travel to other branches to provide training to all new and existing staff.
KNOWLEDGE AND SKILL REQUIREMENTS

  1. Thorough knowledge of the principles and practices of beauty care and counselling.
  2. Proven spa leadership ability
  3. Ability to persuade and influence others. Ability to develop and deliver presentations.

Email to recruitment.id@melilea.com or call Ms Sannie  at (021) 72788880  Ext.400  for further enquires. *Only shortlisted candidates will be notified.